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When you sign up for an account with us, you also need to activate it to be able to sign in. You will receive an email with an activation link to follow.

If you don’t see this, please email purr@purrandmiaow.com with the subject “please activate my account” so we can get the email sent to you. You can then follow the steps and log in.

When you are emailed your shipping notification, you will also be sent your tracking number. You can use this to track your order in real time.

To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel. Please note, this is not a free post address and you will need to return an item this way if:

1. You have set up a subscription recurring order but have changed your mind.
2. You would like to cancel your order but it has already been processed.
 
FAO: Purr & Miaow Returns
Pickit & Packit
Bay A, Anglesey House
Anglesey Road
Burton on Trent  
DE14 3LX    

Please note: we can only arrange for free collection of deliveries if:
1. You have received the wrong products.
2. The order has been sent by error on our part.